Company: Finning (UK) Ltd
Number of Openings: 1
Worker Type: Permanent
Position Overview:
Join us as a Service Controller and lead a dynamic team of engineers dedicated to delivering exceptional customer experiences! Your role will be pivotal in optimizing resources to meet customer needs efficiently while upholding our high standards of service delivery.
At Finning Power Rental, we are the go-to provider of temporary and emergency power solutions across the U.K. and Ireland. As part of the Finning group, we proudly stand as the largest global dealer of Cat products and services.
Job Description:
Major Job Functions:
* Lead the service engineering team by understanding and responding to customer requests, assessing and prioritizing their needs, and identifying actionable steps with agreed timelines. Ensure fleet availability through timely inspections, repairs, and maintenance (20%).
* Plan jobs to maximize engineer productivity and drive asset utilization by allocating the most suitable resources to meet customer needs (20%).
* Manage and control job progress at every stage, driving 5-star contamination control practices through audits and operational best practices (5%).
* Liaise effectively to ensure job resolution benefits both Finning Power Rental and our external customers (15%).
* Open and close work orders accurately to maximize billing accuracy and timeliness (5%).
* Identify opportunities for safety reworks and servicing/maintenance while keeping all systems updated with accurate job and fleet information (5%).
* Timely upload of internal drives with data (10%).
* Drive employee engagement in line with business targets, fostering a consistent approach through the team (10%).
* Implement procedural changes to maintain the highest standards of site, people, and equipment security. Promote safe practices through H&S adherence, including Toolbox Talks and incident reporting (10%).
As a Finning Employee, You Will Receive:
* A competitive salary
* 25 days of annual leave + bank holidays (with the option to purchase an additional 5 days)
* Annual bonus
* Laptop and phone
* Generous reward scheme, life insurance, and access to a company share scheme
* Healthcare benefits (medical, optical, hearing, dentistry, and physio)
* Enhanced maternity and paternity packages, family-friendly policies, and flexible working options
* Support from a team of 40+ Mental Health First Aiders and employee wellbeing solutions
* Opportunities to support your charity of choice through Give As You Earn
* Length of service and recognition awards
Specific Skills:
* Strong customer service skills with the ability to build lasting relationships
* Excellent planning and organizational skills
* Attention to detail
* Influencing and negotiation skills
* Good interpersonal skills
* Proficient in IT (Excel, Teams, and Outlook essential)
* A collaborative team player
* Champion of health and safety
* Effective people leadership
Knowledge:
* Diesel generator product knowledge
* Understanding of engine/fuel control systems
* M3/INFOR system skills (training will be provided)
* Parts identification through SIS/manuals
* Parts ordering through part.cat.com
* Warranty process
* Commissioning process
Accountability:
* Keep internal and external customers informed of job progress, ensuring commitments are met.
* Maintain awareness of health, safety, and environmental requirements for safe and ISO-compliant operations.
* Maximize customer revenue for service.
* Control expenses for rental projects and manage all rental projects effectively.
* Communicate work schedules and issues to the service engineering team, yard technicians, and the wider team, agreeing on solutions.
If you're ready to be part of an industry-leading organization, we encourage you to apply online today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, actively encouraging individuals from all backgrounds to express themselves and reach their full potential. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental and physical disabilities. Finning is committed to providing reasonable accommodations for individuals with disabilities during the recruitment process. We are also a forces-friendly employer, having signed the Armed Forces Covenant, pledging to treat those who serve or have served in the armed forces, and their families fairly.