Client Services Administrator
Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)
Job type: Full time, permanent
Salary: up to £30,000 dependent on experience
The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client Services Director.
For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business. The role offers career progression within a growing business for the right candidate.
Responsibilities
Responding to in-life queries and contract amend requests
Creating Vehicle Orders from internal systems
Processing personal identification & finance paperwork
Creating Welcome Letters & Driver Letters from internal systems
Processing delivery paperwork packs
Liaising with customers directly on the telephone and email
Supporting the Client Services Team as required
Work to and meet F...