Rich’s, also known as Rich Products Corporation, is a family‑owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world.
Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in‑store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible.
Purpose Statement
* Supporting the shift management to effectively manage the production operation of the Andover Site during the shift.
* To proactively help manage the day‑to‑day issues and activities of associates and operators on shift.
* To support the implementation of TPM and focus improvements.
* Supporting specific improvement activities as identified by the plant and shift managers.
* Carry out production duties in line with requests from shift management to achieve high quality, low‑cost manufacture, meeting service levels to satisfy customer requirements.
* Assist the business to maintain a safe working environment and protect all associates and guests.
* To ensure products manufactured are safe, legal and comply with customers’ quality standards.
* To support with audit visits as directed.
* To support and/or deliver associate process and equipment training requirements as directed by the shift or deputy shift manager.
Key Accountabilities / Outcomes
* Ensure a safe working environment for all associates across the site and during shift.
* Embed food safety, hygiene, and quality standards as appropriate to drive quality.
* Support the business to achieve high quality, low‑cost manufacture, attaining the production plan while meeting customers’ service and audit and regulatory requirements.
* Provide deputy support to the Deputy Shift Manager.
* Deliver operation’s KPIs including OEE measures that meet or exceed company standards, customer and legislative requirements and current business needs.
* Support the Shift Manager in operational cost management, seeking opportunities to improve efficiencies and minimise costs.
* Support the growth and development of a team of highly engaged, high‑performing associates focusing on improvement of skills and development.
* Be proficient with D365, manage data collation effectively.
* Communicate and escale issues to Shift management in a timely manner and conduct effective shift handovers.
* Proactively develop yourself and seek opportunities to progress whenever they arise.
* Involvement in problem‑solving and continuous improvement activities.
* Proactive development of skills and support the training and CI initiatives for the team.
* Any other duties as deemed appropriate by the senior team.
KPIs and Measures
* Safety, Health & Environment.
* Food Safety, Quality, process control.
* Volumes, efficiency and losses including downtime (OEE). Costs including labor & material variance. Material yield & waste, labor utilisation.
* Hygiene compliance, activity and audit metrics.
* Plan attainment and output measures.
* Continuous improvement activity.
* Associate Development and Engagement.
You must comply with Rich Products Limited Health and Safety policies and procedures at all times.
Knowledge / Skills / Experience
Critical
* Supervisory experience.
* Articulate communicator and collaborative team player.
* Ability to manage and motivate a large, diverse team.
* Assertive, determined and not afraid to challenge the status quo.
* Coaching mindset and strong team builder.
* Previous production line experience.
* Managing within quality standards ensuring that products meet the specifications of the business and customers.
* Problem‑solving and CI skills.
* Ability to work in a fast‑paced agile environment.
* Safety procedures are understood and can be easily followed.
Desirable
* Appreciation of D365 systems and planning systems.
* Track record of managing large operational functions.
* Track record of delivering results through CI activity.
* Food manufacturing / FMCG experience.
* Experience of food safety.
* Working in a safety‑critical environment.
* People management experience.
Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Business Development and Sales; Food and Beverage Manufacturing
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