Purpose of the Role:
The MAP Manager will beresponsible for setting up, leading, and owning our new Meter Asset Provider (MAP) service from the ground up. This role will design, build, and implement the full MAP servicecovering approval, operational processes, assetdatamanagement, billing, financial controls, and commercial oversight. This role will ensure we have a fully approved, compliant, scalable, and financially sound MAPoperation. A key focus is ensuring data quality, accurate customer billing linked directly to assetdata, and strong end-to-end controls across operations, field, data, commercial, and finance. The MAP Manager will act as the main business owner for the service, driving operational excellence, supporting EBIT delivery, and preparing the function for long-term growth.
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About IMSERV
IMSERV is one of the UK'sleading energy metering and data collection specialists. We support customers across electricity, gas and water withaward-winning services, specialist metering technology and highly accurate data insights. Our work helps customers meet industry requirements while gaining greater visibility and understanding through accessibledatamanagement, analysis and reporting solutions.
KeyResponsibilities:MAPService Setup & Approval
* Establish the MAPservice from initial setup through to approval.
* Shape the operating model, governance, data and financial frameworks.
* Ensure compliance withregulatory and industry standards.
* Develop a service designed to scale as demand grows.
AssetData & Quality
* Own the MAPasset database as a single, trusted source of information.
* Work closely with Field and DataOperations to maintain accurate assetlifecycle records.
* Introduce data quality controls and clear exception management processes.
Billing, Revenue & Finance Alignment
* Oversee accurate MAPbilling based on validatedassetdata.
* Align billingactivitywith Finance processes, standards and controls.
* Provide billing outputs to support collections and revenue assurance activity.
* Contribute to EBIT through billingaccuracy, cost control and assetoptimisation.
Governance, Controls & Compliance
* Embed clear governance, controls and audit-ready processes across the MAPservice.
* Monitor performance and risk, identifying issues early and supportingresolution.
* Ensure contractual, regulatory and financial requirements are met.
Commercial & Contract Management
* Manage the MAP commercial model, including pricing and leasing arrangements.
* Identify opportunities to improve value and support future growth.
* Contribute to contract discussions and the development of future propositions.
Reporting, Insight & Ongoing Improvement
* Provide clear, leadership-focused reporting on KPIs, asset health, billing performance and risk.
* Offer insight to supportdecision-making, forecasting and planning.
* Act as the business owner for MAP, encouragingcontinuous improvement and readiness to scale.
PersonSpecification
* Well organised, with a thoughtful and structured approach to work.
* Proactive, with a genuine interest in learning and continuous improvement.
* Comfortable working withuncertainty and helping to create clarity.
* Able to balance attention to detail with an understanding of the wider picture.
* A clear, collaborativecommunicator who builds trustedrelationships across teams.
Company Benefits
* 28 days annual leave plus Bank Holidays
* Annual leave buy and sell scheme
* Enhanced salary sacrifice pension contributions
* Up to a 10% annual bonus
* Life assurance up to 6 base salary*
* Simply Health healthcare plan (upgrades available)
* In-office and out-of-office social events
* Retail discount platform
* Employee Assistance Programme
* Wellbeing Centre
* Car salary sacrifice scheme*
* Reward and recognition programme
*Length of service and terms & conditions apply.
OurCommitment to Inclusion
Our people are our greatest strength. We work hard to ensure everyone feelssupported, valued and able to thrive, helping us remain customer-focused and continue to grow as the UK's leading energy data collection and meter operationsservice provider.
Equality, diversity and inclusion are central to IMSERV's values and recruitment practices. We recognise that our industry has traditionally lacked diversity and we activelyencourageapplications from people of all backgrounds. xsngvjr We believe diverse perspectives strengthen collaboration, innovation and shared ownershipqualities our customers value and rely on.
Please note: we reserve the right to close this vacancy early.