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Location: Inverness
Are you passionate about helping others and looking to build a meaningful career?
We are looking for a Customer Service Advisor to join our friendly contact centre team. In this role, you will support members of the public across various channels: phone, email, and written communication — always providing clear, fair, and professional support.
About The Role
As a Customer Service Advisor, you will work in one of several specialist teams, which may include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines to ensure every customer receives the right help.
This role will become remote after 6 weeks of training in our Inverness office. Support and coaching will be provided throughout your career to help you progress through our development pathways and reach your full potential.
What You Will Be Doing
* Handling inbound and outbound calls with care and clarity
* Responding to written enquiries with concise, evidence-based replies
* Processing payments and resolving queries
* Logging interactions accurately across systems
* Contributing to a supportive, high-performing team environment
What We Are Looking For
* Strong communication skills - both verbal and written
* Customer service experience in a fast-paced setting
* Confidence using multiple IT systems
* A calm, empathetic, and solutions-focused approach
* Attention to detail and excellent time management
What's in it for you?
* Hours: Great work-life balance, only working 1 in 3 Saturdays!
* Monday to Friday, shifts between 8am - 8pm
* Office-based for the initial 6 weeks training, then fully remote
* Contract options: Full-time or part-time
* Enhanced Maternity and Paternity Package (subject to eligibility)
* 25 days annual leave plus bank holidays
* Staff benefits including discounts on shopping, travel, socialising, and wellbeing
About Us
Marston Holdings Limited is the parent company of eight brands, specializing in judicial services and clean air technology. We support government, utilities, and private sectors with innovative, technology-enabled solutions from design to management.
We are an equal opportunity employer, considering all qualified applicants regardless of gender, ethnicity, religion, age, sexual orientation, disability, or other protected characteristics. We recruit based on merit and are committed to an inclusive environment.
New starters will undergo disclosure checks, including Disclosure Scotland and Court Decree checks, and must update the company on any change in circumstances.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Software Development
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Location: Inverness, Scotland, UK
Application posted 1 month ago
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