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Our client is looking for a highly motivated Field Service Engineer to help accelerate the growth of the business. In this position, you will be responsible to perform customer support activities for equipment, systems and sub-systems at customers' site or at head office. This role will install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.
Responsibilities:
* Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
* Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
* Maintain complete and accurate service records
* Interact with customers and monitor accounts
* Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers
* Provide on-site technical support to customers as required
* Complete physical inventory when asked
* Maintain company tools, fixtures and test equipment in satisfactory condition
* Adhere to company guidelines regarding safety procedures
* Continually develop positive relations within sales and service team
* Continually develop company and product knowledge
* Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
* Maintain a minimum of service recalls
* Completion of other various tasks as assigned by management
* Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems
Qualifications:
* Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent
* Ability to work flexible shifts and to adapt to changing work schedules
* 75% travel required, including travels involving overnight lodging
* Ability to travel internationally a big plus
* Familiarity with computers, DOS, Word and Excel, Salesforce
* Ability to work independently
* Knowledge of optics, electronics, cooling systems, power supplies and laser systems
* Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
* Prioritization and multi-tasking skills required
* Excellent communication, customer interaction and phone interaction skills required
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Medical Equipment Manufacturing
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