We are seeking a meticulous and organised Sales Order Process Administrator to join our team. The ideal candidate will be responsible for managing the end-to-end sales order process, ensuring accuracy, efficiency, and timely fulfillment of customer orders. This role plays a key part in maintaining smooth operations between sales, supply chain, and finance departments.
Key Responsibilities:
Order Management:
* Accurately process and enter customer orders into the system, ensuring all details (pricing, product codes, quantities, etc.) are correct.
* Verify stock availability and coordinate with the warehouse and procurement teams for product sourcing.
Customer Communication:
* Liaise with customers to confirm orders, delivery dates, and provide updates on order status.
* Handle customer inquiries and resolve issues related to sales orders, including returns and discrepancies.
Sales Coordination:
* Work closely with the sales team to ensure proper communication of order details, pricing, promotions, and customer preferences.
* Generate and maintain order reports for sales and management teams.
Documentation & Data Management:
* Maintain accurate sales records, order confirmations, delivery notes, and invoices.
* Ensure proper documentation of any changes, cancellations, or special requests on orders.
Cross-Functional Collaboration:
* Collaborate with the finance team to resolve billing or payment issues.
* Assist in tracking sales orders to ensure on-time delivery.
System & Process Improvement:
* Utilise sales order processing software to streamline the workflow and recommend improvements.
* Ensure compliance with company policies and procedures regarding order processing.
Qualifications and Skills:
* Proven experience in sales order administration, customer service, or a related role.
* Strong organizational skills with excellent attention to detail.
* Proficiency in Microsoft Office, especially Excel, and experience with CRM/ERP systems.
* Strong communication and interpersonal skills, both written and verbal.
* Ability to multitask and work efficiently under pressure.
* Knowledge of sales and supply chain processes is an advantage
Education:
* A Levels or equivalent (required).
* A Degree in business administration, sales, or a related field (preferred).
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional growth and career development.
* A supportive and collaborative work environment.
* Monday to Friday (Apply online only)hrs
To Apply:
For the Sales Order Processing administrators position please submit CV and cover letter to [email/contact info].
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