Overview
Join to apply for the Customer Advisor Renewals role at Hastings Direct
This range is provided by Hastings Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you looking for a new opportunity to develop a career in the world of Insurance?
Working Hours / Shift Patterns
You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 08:00 - 19:00.
Training
The main training period runs for the first 8 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.
Our approach to Hybrid Working
With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary
The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development.
Location
Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
Your Role
Joining a busy team within a customer focused environment, you'll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.
A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.
That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.
About You
An insurance background is not necessary, we see many skills as transferrable, such as resilience, persuasiveness and customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we'd love to recieve your application.
* Experience in delivering quality customer outcomes
* Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
* Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
* Computer skills: you'll take inbound calls whilst navigating our in-house software systems
Responsibilities
* Actively listen to customer queries and understand policy details and circumstances
* Use training and systems to offer suitable products and pricing for renewals
* Explain policy information, quotations and services clearly and accurately
Benefits
* Full training with industry experts and friendly coaches guiding you throughout your career with Hastings
* We also use a buddying system once training is complete
* Up to 5% annual discretionary Bonus
* Relaxed, friendly & diverse working environment
* Career progression and opportunities to gain professional qualifications
* Onsite facilities such as an on-site restaurant and Costa coffee
* Refer a friend scheme - earn £500 for every friend you refer
* Provided tech including a brand-new Microsoft Surface laptop
* 25 days holiday + bank holidays (plus buy and sell up to 5 days)
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. For this position, we're unable to accept applications through the Disability Confident Scheme (DCS) due to high volumes. We offer online assessments with adjustments on a case-by-case basis. More information about the DCS is available on the inclusive careers page.
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. A thorough referencing process, including credit and criminal checks, will be completed.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
* Industries: Financial Services and Insurance
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