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Join to apply for the Application Support Engineer role at Harris Computer
This range is provided by Harris Computer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Harris Health Alliance (HHA), a Harris Computer company, are currently recruiting for an Application Support Engineer on a permanent, full-time, remote-working basis.
Harris Health Alliance (HHA), part of the global Harris Computer family, are looking for a talented Application Support Engineer to join our Genial brand focusing on Genetics and Information Governance. This role represents an exciting opportunity to join an established team supporting both existing and new products and services currently being rolled out.
We’re looking for an Application Support Engineer to be the first point of contact for customer issues, triaging, investigating, and helping to resolve them within agreed SLAs. You’ll also support wider improvement efforts, contribute to automation and monitoring projects, and help our R&D team to roll out new functionality across the platform. Following probation, you’ll join the Out-of-Hours support rota as part of the wider team.
The Role
In performing this role your core duties and responsibilities will include, but will not be limited to:
* Providing first-line support to customers by triaging, troubleshooting, and resolving issues using SQL, internal tools, and documented processes
* Collaborating with internal teams to investigate complex problems, support platform improvements, and contribute to long-term solutions
* Maintaining clear, professional communication with customers throughout the issue lifecycle, managing expectations and keeping them informed
* Helping ensure system stability by monitoring performance, supporting upgrades and patches, and identifying opportunities for proactive improvement
* Contributing to a positive team environment by sharing knowledge, supporting documentation efforts, and joining the Out-of-Hours support rota post-probation
What we are looking for
Required Skills & Experience
* Strong problem-solving skills with the ability to analyse and troubleshoot technical issues
* Excellent communication skills — both written and verbal
* A customer-focused mindset and the ability to handle support queries professionally and empathetically
* Comfortable working independently and as part of a team
* A good working knowledge of Microsoft Office tools (Outlook, Excel, Word)
* Willingness to learn and adapt in a fast-moving environment
Whilst not essential, experience or familiarity with the following would be beneficial:
* SQL (Oracle, SQL Server, PostgreSQL) – for debugging and data querying
* Cloud platforms such as Microsoft Azure or AWS
* Networking fundamentals and web server knowledge
* Previous experience with Patient Administration Systems (PAS) systems
* Understanding of UK Government systems and standards
* Experience working within a quality-assured environment or regulated industry
We're looking for someone with curiosity, enthusiasm, and a desire to learn. You don’t need to know everything from day one — what matters most is a positive, can-do attitude and a willingness to grow. You’ll be part of a supportive team where collaboration, reliability, and clear communication are key.
We embrace a set of values that guide how we work together — we aim to foster an environment of respect, integrity, and continuous improvement.
While formal qualifications such as a degree in an IT or science-related subject (or equivalent professional certifications) are helpful, relevant experience and the right mindset are just as valuable.
You must be eligible to work in the UK at the time of application.
Note: Regarding travel as part of this role, it is an expectation that at times you may need to attend a customer’s premises in performing this position.
About HHA
HHA is a collaboration of companies, all working to provide software services to healthcare and government agencies. With specialist brands focusing on Maternity, Genetics, and health integrations.
Working at HHA will provide you with a competitive edge in your career and offer excellent growth opportunities. You will be an important member of our inclusive team and supported by our technical experts to develop the role and your own personal abilities.
About Harris Computer
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
* We empower our employees to make a difference
* We have an award-winning culture
* We offer opportunity to learn
* We are financially strong and we are owned by the largest software company in Canada (CSI)
* We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
* Instagram: @weareharris
* LinkedIn: Harris Computer
Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Information Technology
* Industries
Software Development
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