Our clients based close to Portsmouth have an exciting opportunity for Senior Customer Service Manager to join their growing team.
The Senior Customer Experience Manager is responsible for leading a team that ensures exceptional service delivery to customers through effective order management, proactive communication, and data-driven decision-making. This role combines customer relationship management with operational oversightcoordinating cross-functionally with Production, Planning, Purchasing, and Logistics to optimise performance, drive continuous improvement, and support strategic business growth.
Main Duties and Responsibilities:
1. Lead, coach, and develop a high-performing Customer Experience and Customer Service team.
2. Establish clear performance goals and KPIs aligned with customer satisfaction, operational efficiency, and company objectives.
3. Foster a culture of accountability, collaboration, and continuous improvement.
4. Conduct...