About the Role:
We are recruiting for a Customer Service Officer to join the Homeownership Accounts Team for one of my local government clients. This is a key role supporting leaseholders and freeholders with their housing account queries.
You will be responsible for responding to non-technical queries, issuing account statements, and supporting the wider team in managing over 15,000 homeowner accounts.
Responsibilities:
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Handling customer queries about service charge accounts
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Assisting with payment plans and chasing arrears
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Responding to e-forms and routine correspondence
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Issuing statements and financial breakdowns
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Supporting Accounts Officers with administrative tasks
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Signposting customers to relevant services when needed
Requirements:
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Strong customer service and communication skills
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Experience in housing, local authority or public sector desirable
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Confident using IT systems and working with data
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Able to manage workloads and prioritise effectively
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Team player with a proactive attitude
Location:
Based in the Tooley Street office (SE1) during training. Tooley Street is well-connected, just a 5-minute walk from London Bridge station and served by several bus routes.
Hybrid working arrangements are available following training, with a minimum of 2–3 days per week in the office.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd