Account manager

Account Manager


Account Manager

Deliver exceptional client experiences. Build long‑term partnerships. Drive growth.

We’re looking for a proactive and relationship‑driven Account Manager to join our team. In this role, you’ll be the trusted partner for a portfolio of clients—understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.

If you thrive in a client‑facing environment, enjoy problem‑solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.


What you’ll bring


Essential

* Experience in account management or a client‑facing role

* Strong communication, negotiation and relationship‑building skills

* Ability to manage multiple priorities with excellent attention to detail

* Proactive, solutions‑focused mindset

* Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)


Preferred

* Experience in sectors such as healthcare, technology, insurance or travel services

* Strong analytical ability to interpret data and inform decisions

* Background working with cross‑functional teams in fast‑paced environments


Who you are

* Customer‑centric and committed to delivering an exceptional experience

* Organised, detail‑oriented and able to juggle multiple accounts with ease

* Professional, resilient and adaptable under pressure

* A team player who builds strong internal and external relationships


What success looks like

* High client satisfaction and retention

* Strong renewal and upsell performance

* Clear, consistent communication with both clients and internal teams

* Smooth delivery of services and outstanding collaboration


About the role


What you’ll do


Build Strong Client Relationships

* Act as the primary point of contact for assigned clients

* Conduct regular check‑ins, reviews, and strategic discussions

* Address queries and resolve challenges quickly and professionally


Drive Account Growth

* Identify opportunities to expand accounts through upselling or cross‑selling

* Develop tailored account plans and growth strategies

* Track performance metrics and manage renewal cycles


Lead Smooth Delivery & Projects

* Work closely with sales, operations, product, marketing and support teams

* Ensure timely, high‑quality delivery of client requests

* Manage client onboarding and training where needed


Manage Commercial & Administrative Activities

* Prepare proposals, quotes, contracts and renewal documentation

* Maintain accurate CRM records and track account activity

* Support forecasting and budgeting with detailed account insights


Communicate & Report Effectively

* Provide internal updates on client health, risks, and opportunities

* Deliver clear, value‑focused performance reports to clients

* Lead quarterly business reviews (QBRs) with key stakeholders


About the company

All around the world, Healix safeguards people's health and wellbeing.


Required Criteria

* Excellent verbal and written communication skills
* A team player who builds strong internal and external relationships
* Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)
* Ability to manage multiple priorities with excellent attention to detail


Desired Criteria

* Experience in sectors such as healthcare, technology, insurance or travel services
* Strong analytical ability to interpret data and inform decisions


Skills you'll need

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