Waystone in Leeds is looking for an IT Helpdesk Engineer Level 1 to support the IT team in managing service desk operations. Responsibilities include resolving incidents and requests, maintaining high customer service standards, and assisting in disaster recovery. Candidates should possess a degree in IT or equivalent experience, ITIL certification, and a minimum of 2 years in a helpdesk role. The ideal candidate will demonstrate strong MS Office skills and have knowledge of Active Directory.
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