Operations Support Analyst
£45,000 to 56,000 GBP
Bonus
Hybrid WORKING
Location: Central London, Greater London - United Kingdom Type: Permanent
Role: Operations Support Analyst
Work Type & Location: London | Hybrid, must be based in London
Role Type: Permanent
Salary: £45,000 - £55,000 + Bonus
We're working with a leading global group at the forefront of life-saving technologies, seeking an Operations Support Analyst to play a key role in supporting enterprise systems across HR, Finance, ERP, and integrations.
This is a great opportunity to join a collaborative HQ team supporting a complex environment of 40+ operating companies globally. You'll help streamline operations, drive continuous improvement, and support business-critical systems used around the world.
As an Operations Support Analyst, you will: Monitor daily service operations, triage issues, manage escalations, and support key users
Build and maintain operational dashboards using Excel/Power BI
Drive small-scale process improvements and support wider change initiatives
Produce internal documentation and training guides
Collaborate with vendors to manage SLAs and service reviews
Work across HR, ERP, and Finance systems, bridging business and tech teams
What we're looking for: 3+ years' experience in enterprise IT support (HR/Finance/ERP platforms)
Strong analytical mindset and excellent stakeholder communication skills
Hands-on reporting experience using Excel or Power BI
Comfortable in a fast-paced, multi-vendor, multi-system environment
Experience with ITIL, Lean, or Six Sigma is a plus (not essential)
Why join?
You'll be joining a mission-led organisation that values innovation and operational excellence, with global reach and a real-world impact. Expect a dynamic hybrid working model, opportunities for travel, and a great environment to grow your career.
Interested? Send your CV to or message me directly.
Reference: AMC-AQU- ASA
Postcode: SP1
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