This is an unmissable opportunity to become an integral part of the Peter Cooper Motor Group Senior Management team and drive business success through implementing strategic and creative marketing plans.
Established in 1981, we are a family business with a stellar reputation for providing exceptional customer service. We take pride in offering a diverse range of quality vehicles and automotive services. Joining this dynamic team means stepping into a fantastic work environment where everyone strives for excellence.
Experience an abundance of support through regular PETER reviews, showcasing our commitment to each team member's success. The management team is dedicated to your success, fostering a workplace where you can flourish and contribute to the company's continued growth.
Key Objectives of the role:
• Control stocks and assets at a level commensurate with profit requirements and customer satisfaction
• Ensure the highest level of customer satisfaction and retention
• Help the Retailer to achieve industry-leading standards of process efficiency and cost control
• Ensure departmental compliance with company policies and industry guidelines
• Ensure the team fully engages with the latest digital tools to achieve a fully blended experience
• Conduct timely quarterly PETER reviews and appraisals with all staff
• To achieve and deliver on all Peter Cooper Motor Group and Volkswagen Key Performance Indicators (KPI's)
• To achieve the financial budget each month and throughout the year
• To ensure you and your team are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly
Essential Skills/Experience
• Experience of working in a similar role
• Excellent customer satisfaction skills
• Confident communication skills
• Compliance
• Organisation skills and being able to manage customer appointments.
• Previous experience of managing a team
*Full UK driving license required*
What can we offer you?
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers
• Fantastic team environment
• Competitive rates of pay
• Uncapped earning potentials
• Career development and progression opportunities
• Family-run business where you will be a valued employee
Professional Demonstrate expert knowledge and skills
Excellence Be outstanding in all that we do
Trustworthy Be open, honest, decent and fair
Everyone working together for the benefit of our business
Respectful Treat others in the way that you expert to be treated