My client based in Cambridgeshire are currently recruiting for a Centre Operations Assistant to join their team on a full-time permanent basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.
Location: Cambridge
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Salary: £(phone number removed) DOE
THIS IS AN OFFICE BASED ROLE.
We want someone exceptional who can focus on:
Customer Service:
• Deliver outstanding service experience to all stakeholders
• Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
• Proactively seek feedback and resolve customers queries at first touch
• Build relationships with customers through regular communication to ensure capture of any upselling opportunities
• Manage centre standards to the highest level
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
• Oversee customer move ins smoothly and in line with customer requirements
• Ad hoc duties as and when required by the General Manager
• Identify and upselling the services
Health & Safety
• To have a comprehensive understanding and ensure compliance with the health and safety policy and processes
• Complete all iAuditor checks and resolve any issues within acceptable timeframes
• Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR
• Review and update as necessary the emergency evacuation procedures
• Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
• Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
• Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
• Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
• General administration and coordinating of contractors for planned works
Compliance:
• Ensure the centre operates in line with company policies, procedures and processes
• Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
• Escalate identified issues and risks to the General Manager
• Working with the General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
• Validating customer identification to ensure adherence to AMLR policy
• Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
• Complete all mandatory training modules annually
Knowledge/Experience:
• Previous customer service experience is essential
• Minimum Grade C in English and Maths (or equivalent)
• Confident user of Microsoft office 365 (Word, Excel and Outlook)
• Fire Marshal (Training provided)
• First Aid at Work Certificate (Training Provided)
Key skills/behaviours required for this role:
• Planning and organising
• Building relationships
• Excellent communicator
• Resilient and embraces change
• Team player
If you have the skills and experience listed above please send your CV to or call (phone number removed).
INDHUN