Job Overview Wexham Park Critical Care is looking to appoint a Ward Clerk band 2 to join our Critical Care Team. We are seeking to appoint a motivated, dynamic and professional individual who wishes to be part of a supportive and friendly multidisciplinary team. As a Ward Clerk, you’ll be the first point of contact for patients, visitors, and staff within our busy and high-acuity ICU. You will be vital in ensuring the smooth coordination between healthcare staff, patients, and visitors. The post requires full time hours, it is advertised as a fixed term for 12 months with possibility of renewal to permanent. Main duties of the job General clerical and administrative duties including any specialty specific requirements that are compatible with the duties and responsibilities of the post. Point of contact for all visitors to the unit. To ensure that all patients, visitors, and staff are treated in a courteous, professional, and caring manner and receive prompt assistance when required. Complete all administrative duties relevant for the position, including: Pre-admission administration responsibilities. Managing and dealing with all telephone enquiries. New patients and visitors including reception role screening intercom system. Reporting and following up estates matters for the department. Booking Porters, assisting with keeping the ward tidy and presentable, organise prompt removal extra beds, mattresses & equipment not required in ward. Assisting with patient and relative feedback. To assist in maintaining a safe working environment at the ward clerk/nurses station, ensuring its organised and clutter free. Contributing to the overall positive presentation of the ward for patients and visitors and to highlight and report any risks within the environment to their line manager and or ‘Shift In Charge’. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person specification Qualifications Essential criteria High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English Desirable criteria Excel and Word qualification or relevant transferable evidenced experience Experience Essential criteria Experience of clerical duties High Standard of IT literacy/experience in computer use Desirable criteria Previous Health Care experience. Administrative/clerical experience Previous front facing customer service experience Previous experience of working as part of a team and on own initiative Skills Essential criteria Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift In Charge. Ability to communicate effectively in English (Written and verbal) with the ability to communicate well at all levels, both face to face and by telephone. To be able to handle sensitive/ confidential information Desirable criteria Ability to be self-motivated and proactive. Ability to work within a busy environment Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now