Job Summary
As a Service Advisor working at our Porsche dealership in Leeds, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers' visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated, and friendly individual who is dedicated to providing an exceptional customer experience.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step in your career with a business focused on your training and development, offering a flexible, supportive, and fun working environment where you can thrive!
Key Responsibilities Will Include
1. Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
2. Understanding customer requirements and advising them on predicted completion times and collection arrangements.
3. Progressing vehicle repairs through the workshop, communicating effectively with workshop control to ensure timely completion.
4. Responding to customer enquiries via telephone, email, and in person, and converting these into bookings.
5. Keeping customers informed about the progress of repairs and servicing through various communication channels.
6. Professionally selling products, services, and repair work as appropriate to customer needs, ensuring objectives are met.
7. Invoicing completed work and processing payments.
8. Working as part of a team to achieve departmental objectives and KPIs.
9. Using dealer and manufacturer systems to capture data and maintain accurate records.
Qualifications
* A proven track record of achieving high customer satisfaction levels.
* A customer-centric approach with strong communication skills.
* Strong IT skills; experience with databases is desirable.
* Ability to work under targets, deadlines, and pressure.
* Ability to build strong relationships quickly.
* A true team player!
* A driving license free from excessive penalties.
Why join JCT600 and what is in it for you?
We offer:
* Competitive salary and bonus scheme.
* Life assurance and a company pension (T&Cs apply).
* 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022), plus bank holidays.
* 26 weeks paid maternity leave and 4 weeks paid paternity leave.
* Training and leadership development programmes.
* Colleague referral scheme worth up to £1000 per referral.
* Preferential Service Rates for family and friends.
* Long service rewards and loyalty incentives.
Our Ambition
At JCT600, we aim to be the best, not the biggest. We focus on delivering excellent customer and colleague experiences. With over 75 years of experience, we are committed to supporting your career growth, valuing your voice, and embracing diversity. We strive to create a supportive environment where everyone can succeed and feel valued.
When you join JCT600, you become part of the family—more than just a colleague, a valued team member.
JCT600 is an equal opportunity employer. We support diversity and inclusion and consider all qualified candidates without regard to gender, ethnicity, pregnancy, religion, age, disability, marital status, sexual orientation, gender identity or expression.
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