Overview
Join to apply for the Trainee Contact Management Centre Officer: Oxford – Kidlington (999/101 Call Handler) role at Thames Valley Police.
Full time vacancies. As a Police Call Handler, you will help protect our communities by being the first voice they hear when they call for help and assistance.
Responsibilities
* Be the first point of contact for callers and provide essential assistance as a Police Call Handler.
* No previous experience required — full training and support will be provided to prepare you to take calls.
* Demonstrate a calm head under pressure, good communication, attention to detail, and the ability to use IT systems.
* Be ready for the unexpected, make key decisions while taking information from callers, and handle a range of calls from non-urgent 101 enquiries to distressing 999 emergencies. You may receive abuse from some callers, making this a demanding but rewarding role.
* Complete a structured apprenticeship programme with on- and off-the-job training, leading to a nationally recognised Level 3 Certificate in Emergency Service Contact Handling on successful completion.
Requirements/Qualifications
* Common sense, resilience, and the ability to communicate clearly under pressure.
* Willingness to undertake a 5-week full-time course (likely at Kidlington) and attend mandatory awareness sessions as part of the recruitment process.
* All candidates must be prepared for vetting and medical clearances; the next intake is early 2026.
* Age 18 or over on starting; if you do not hold English and Math GCSEs (A-C / 9-4 or equivalent), Functional Skills will be offered.
* Structured apprenticeship programme with on- and off-the-job training.
Application details
To apply for this post please attach a CV. The closing date for enquiries and receipt of completed applications is 28th September 2025 (subject to change).
Additional information
We believe in investing in all of our people and run tailored Positive Action Initiatives to support colleagues from underrepresented backgrounds. For more information on how we can support, please click here. On-site working details are included with this post.
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