Lead client relations in Fund Accounting at J.P. Morgan, ensuring seamless service delivery and excellence in client support!
As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team, you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients.
Job responsibilities
* Is a point of contact for a significant J.P.Morgan client or multiple key clients within Fund Accounting
* Build a stable relationship with the client to support key interactions and seamless escalation
* Represent J.P.Morgan across client driven and regulatory change discussions for Fund Accounting
* Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clients
* Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding
* Ensure the service quality that is delivered to clients is of an excellent standard
* Participate and lead, where necessary, in Fund Accounting service reviews with the client
* Serves as the primary point of contact for escalating issues, providing service updates, and delivering progress reports to the client
* Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency
* Support the Fund Accounting Teams in offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
* Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client
Required qualifications, capabilities and skills
* Fund Accounting experience
* Excellent client facing skills
* Experience as a subject matter expert in Fund Accounting
* Ability to deliver timely and accurate client, vendor, and third-party reporting
* Ability to drive team fast board meetings
* Knowledge of regulatory requirements related to Fund Accounting
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.Description:
Lead client relations in Fund Accounting at J.P. Morgan, ensuring seamless service delivery and excellence in client support!
As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team, you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients.
Job responsibilities
* Is a point of contact for a significant J.P.Morgan client or multiple key clients within Fund Accounting
* Build a stable relationship with the client to support key interactions and seamless escalation
* Represent J.P.Morgan across client driven and regulatory change discussions for Fund Accounting
* Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clients
* Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding
* Ensure the service quality that is delivered to clients is of an excellent standard
* Participate and lead, where necessary, in Fund Accounting service reviews with the client
* Serves as the primary point of contact for escalating issues, providing service updates, and delivering progress reports to the client
* Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency
* Support the Fund Accounting Teams in offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
* Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client
Required qualifications, capabilities and skills
* Fund Accounting experience
* Excellent client facing skills
* Experience as a subject matter expert in Fund Accounting
* Ability to deliver timely and accurate client, vendor, and third-party reporting
* Ability to drive team fast board meetings
* Knowledge of regulatory requirements related to Fund Accounting
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. #J-18808-Ljbffr