Job Description
Internal Sales Coordinator
Woodchester
£26,000 - £30,000 depending on experience
Renishaw is a global leader in precision engineering, manufacturing, and technology innovation. With a strong heritage in advanced manufacturing and metrology, we deliver cutting-edge solutions across industries including aerospace, automotive, healthcare, and electronics. We are currently seeking an Internal Sales Coordinator with strong coordination and communication skills to support internal sales withing the Manufacturing Service Division.
Reporting to the Service & Internal Sales Manager, the Internal Sales Coordinator will provide comprehensive administrative support to support the sales team by managing customer inquiries, processing orders, and ensuring smooth communication between internal departments.
This role based at our Woodchester site, Gloucestershire. Occasional travel to other sites may be required, depending on business needs. This role offers hybrid working.
Main Responsibilities
1. Manage and respond to global customer enquiries via email, teams and phone.
2. Process sales orders accurately and efficiently in line with internal procedures.
3. Coordinate with internal departments (Sales, Logistics, Operations, Finance) to ensure smooth order flow and timely delivery.
4. Maintain clear and proactive communication with customers regarding order updates, lead times, and any service issues.
5. Process credit notes in accordance with company policies and approval procedures.
6. Handle Return Merchandise Authorisations (RMA) including logging requests, arranging collections/replacements, and tracking progress.
7. Provide administrative support to the sales team, including reporting and documentation.
8. Assist in resolving customer issues quickly and professionally to maintain high service standards.
9. Contribute to continuous improvement of order processing, customer experience, and internal coordination.
10. Work effectively in a fast‑paced, customer‑focused environment with strong attention to detail and organisation.
Person Specification
11. The ability to communicate effectively at all levels both internally and externally will be required for this role
12. Proficient use of an ERP system
13. Skilled in Microsoft Office, Word, and Excel.
14. Organised, self-motivated, good written and verbal communication skills.
15. The ability to remain confident in high pressure customer related environments operating to deadlines
16. Excellent teamwork and collaboration skills, and contributes to a collaborative office culture
17. Ability to work independently
18. Motivated to understand and learn a wide variety of business processes
19. Strong numerical accuracy and attention to detail
Desirable requirements
20. An understanding of Renishaw products would be an advantage
21. Experience of working in a fast paced sales environment
22. Previous exposure to trade compliance, export documentation, and Incoterms
Benefits
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
Please click for further information about our benefits.
Please click for further information about diversity and inclusion at Renishaw.
Employment Type:
Permanent
Time Type:
Full time
Requisition Number:
R9040 Internal Sales Coordinator (Open)