This role is being handled by Via, a secure hiring platform used by employers to review candidates.
After applying you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match.
Customer Service Coordinator
Start Date: Flexible
About the Role:
Join a leading Property/Construction group in Surrey as a Customer Service Coordinator, playing a key role in making the home buying experience smooth and stress-free. You’ll be the go-to person for customers, helping solve issues, guiding them through snagging or remedial work, and ensuring satisfaction at every step.
Key Responsibilities:
* Support customers through their home purchase, resolving issues quickly and effectively.
* Handle public queries related to construction sites and liaise with site teams.
* Coordinate contractors and technicians to get work done efficiently with minimal disruption.
* Follow up to make sure issues are fully resolved and expectations exceeded.
* Manage multiple cases simultaneously while staying organised and professional.
* Navigate challenging conversations with empathy, keeping customer satisfaction front and centre.
What We’re Looking For:
* 2–3 years’ experience in a customer service role.
* Strong organisational skills and the ability to manage multiple tasks.
* Proven experience managing expectations and delivering excellent service.
Benefits:
* 25 days annual leave
* Private medical healthcare cash plan options
* Annual bonus scheme
* Pension scheme & Sharesave scheme
* Life assurance & personal accident insurance
* Cycle-to-work scheme
* Flexible, inclusive culture
Register your details on Via to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively to Via