Job Duties
Reviews, examines, and processes claims filed under the Unemployment Compensation. Works with federal agencies, other states and field staff to obtain information required to ensure timely and appropriate processing of claims.
Prepares and transmits requests electronically and/or manually to other parties to verify eligibility of applicant, obtain separation information as needed, and ensure claims are filed legally without duplication from another state.
Collects and enters wage data and status information into the Virginia Unemployment Insurance Claims System (VUIS), which is used to make determinations on eligibility and proper calculation of benefit entitlement.
Provides guidance and training to staff in the field and claimants on procedural issues.
Conducts research, reviews cases. and initiates corrective action to resolve claims problems.
Maintains confidential claim files, prepares reports, and responds to inquiries in a timely and professional manner.
Minimum Qualifications
Working knowledge of general benefits eligibility requirements, basic accounting principles; and office operations.
Strong customer service, oral and written communication, and data entry skills.
Ability to work independently and as a team member; respond to inquiries timely and professionally; work well with the public and internal and external staff; provide technical assistance; prioritize workload within established time constraints; collect and analyze information to make determinations; prepare reports; process UI claim information; resolve problems; record and enter information into a database; and interpret and apply program requirements.
Additional Considerations
Working knowledge of UI benefits eligibility requirements.
Experience entering and reviewing data in a mainframe and PC based system environment (such as VUIS or related system), providing administrative support, and/or working with UI benefit programs.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The Virginia Employment Commission is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: ov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.