The purpose of this role is to lead a DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes.
Responsibilities
* Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications
* Design and define the overall DevOps architecture/framework to support a project/module delivery as per the client requirements
* Decide on the DevOps tool & platform needed to be deployed aligned to the customer’s requirements
* Create a tool deployment model for validating, testing, monitoring performance, and provision resources accordingly
* Define & manage the IT infrastructure as per the requirement of the supported software code
* Manage and drive the DevOps pipeline that supports the application lifecycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring
* Work with the team to tackle the coding and scripting needed to connect elements of the code required to run the software release with operating systems and production infrastructure with minimal disruptions
* Ensure onboarding application configuration from planning to release stage
* Integrate security across the entire DevOps lifecycle to ensure no cyber risk and maintain data privacy
* Provide customer support/service on the DevOps tools
* Provide timely support for internal & external customer escalations on multiple platforms
* Troubleshoot various problems that arise in the implementation of DevOps tools across the project/module
* Perform root cause analysis of major incidents/critical issues that may hamper project timeliness, quality or cost
* Develop alternate plans/solutions to be implemented as per root cause analysis of critical problems
* Follow escalation matrix/process as soon an issue becomes complex or unresolved
* Provide knowledge transfer, share best practices with the team, and motivate them
* Team Management
* Resourcing
* Forecast talent requirements as per current and future business needs
* Hire adequate and right resources for the team
* Train direct reportees to make right recruitment and selection decisions
* Talent Management
* Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
* Build an internal talent pool of high-potential individuals and ensure their career progression within the organization
* Promote diversity in leadership positions
* Performance Management
* Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports
* In case of performance issues, take necessary action with zero tolerance for will‑based performance issues
* Ensure that organizational programs such as Performance Nxtarewell are understood and that the team is taking the opportunities presented by such programs at every level below
* Employee Satisfaction and Engagement
* Lead and drive engagement initiatives for the team
* Track team satisfaction scores and identify initiatives to build engagement within the team
* Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
* Exercise employee recognition and appreciation
Mandatory Skills
* Ansible Tower
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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