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About Sureserve Energy Services Meters:
About Sureserve Energy Services Meters:
Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Purpose of the role:
Reporting into the Smart Support Team Leader, the Smart Support Assistant supports the Engineers with regards to commissioning issues.
Key Responsibilities:
* Answering inbound telephone calls from engineers and problem-solving regarding Commissioning Meters in a professional manner,
* Be able to Build a good rapport with a range of people,
* Be adaptable to working within other teams,
* Ensuring Data Protection Regulations are adhered to,
* General database administration,
* Deliver exceptional customer service,
* Achieving and maintaining SLA’s within the centre,
* Working towards KPI’s,
* Ad-hoc project work as required
The Individual:
* Good geographical knowledge,
* Excellent communication skills both written and verbal,
* A good telephone manner and the ability to easily explain the commissioning process,
* The ability to record information with a high degree of accuracy,
* A sound practitioner of Microsoft Office suite and proprietary client record systems; with the ability to record information electronically and talk to clients at the same time. Probably gained within a call centre environment,
* Be self-disciplined and self-motivating,
* Office experience
What we are offering:
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:
* Competitive salary
* Contributory Pension scheme
* Life assurance
* 29 days annual leave inclusive of bank holidays
* Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
* Sureserve Benefits Hub, accessing over 1000’s retail discounts,
* Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
* Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
* Bike2Work scheme,
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Full time fixed term contract for 6 months which may lead to a permanent opportunity
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