Store Manager
As a Store Manager, you'll be the driving force behind your store's success, setting the tone, coaching your team, and ensuring every customer receives an unbeatable Costa experience. You'll lead from the front and take full ownership of your store's performance, people, and day‑to‑day operations.
Key Responsibilities
* Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
* Delivering an exceptional customer experience while upholding brand standards
* Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
* Ensuring operational excellence, including compliance, cleanliness, and health & safety
* Recruiting, onboarding, and developing your team with clear growth plans
* Driving commercial success through smart decision‑making and team motivation
* Launching seasonal campaigns and ensuring flawless execution on the shop floor
* We're looking for a dynamic and experienced leader who thrives in a fast‑paced environment and understands how to balance people, performance, and operational excellence; previous management experience in retail, hospitality, or a similar customer‑facing role
* A passion for people development, coaching, and leading high‑performing teams
* Strong commercial acumen with a results‑driven mindset
* Excellent communication and organisational skills
* Full flexibility with working hours and a proactive attitude
* A hands‑on leadership style and a love for great coffee
Lead With Purpose
Become a Store Manager at Scoffs Group
The UK's Largest Costa Coffee Franchise
About the Company
We are a proud, award‑winning franchise representing the nation's favourite coffee brand, Costa Coffee, for over eleven years. Our teams are at the heart of everything we do – from crafting the perfect flat white to creating a positive impact in the communities we serve. Joining Scoffs means joining a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.
Benefits
* Immediate Perks with Boostworks – Access exclusive discounts and team rewards from day one
* Free, confidential support through the Employee Assistance Programme (Life & Progress)
* Wagestream Access – Real‑time access to your earnings, budgeting tools, and smart savings
* Company Pension Scheme – Long‑term financial security
* Leadership training and qualifications via Yuzu Training
* Free lunch and drinks on every shift
* Personal and off‑shift discounts
* Recognition for long service awards
* Celebration of milestones from day one
* Store‑wide performance bonuses if targets are met
Ready to Lead a Store, Inspire a Team, and Deliver Greatness?
If you're a passionate, results‑driven leader with a heart for people and a head for business, we'd love to hear from you.
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