Support Technician L2 (Fixed Term 9-12 Months) Location: Craigavon Hours: 37.5 Hours Per Week Salary: Competitive Business Unit: Central Services Open To: Internal and External Applicants Ref No.: HRJOB910854 The Role The IS Support Technician L2 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The role also includes mentoring and providing support to the Support Technician role in their particular area of expertise. There will be a on-call element in this role that is scheduled on a rotational basis. What we are looking for Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up employment in the UK Third Level Qualification (or Equivalent) Significant Experience in Desktop Support Working knowledge of Microsoft Office products Proficient in the use of Active Directory and Windows Operating Systems VDI Desktop Support Smart phone configuration Further Information For further information on essential and desirable criteria, please review the job description attached to the online job posting. Additional Information 7.5 hours per day between the hours of 07.30 to 17.30. Shift pattern to be worked to once training has been completed. Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Experience in a Support/Desktop Support role must be evident in your CV for your application to be considered for this role. Closing Date We will no longer be accepting applications after 5pm on Wednesday 27 August 2025. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. Skills: Communication skills IT system support Team Working Benefits: Flexible Schedules EAP (Employee Assistance Programme) Attractive Compensation Package Wellness Programs Employee Recognition Employee Referral Bonus Death in Service