Job Ref: MAI3129
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £32,500 per annum, plus inclusion in our service charge scheme
Contract type: Permanent
Hours: Full Time
Posted date: 15/09/2025
Closing date: 29/10/2025
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.
The Role
As our Rooms Controller, you'll be the orchestrator behind the scenes ensuring every guest arrival and departure is smooth, personalised, and seamless.
You'll be the key link between our front and back-of-house teams, acting as the go-to person for Reception and Guest Services, while collaborating closely with Reservations, Housekeeping, and In-Room Dining.
From ensuring departing guests are efficiently checked out to making sure rooms are perfectly turned and ready for new arrivals, you'll uphold the highest standards of service, presentation, and timing. And when needed, you'll step into guest-facing moments supporting the front-of-house team and building natural, warm connections with our members and guests.
This role is perfect for someone who thrives on multitasking, loves precision, and enjoys balancing a behind-the-scenes focus with a front-facing presence in a dynamic, luxury setting.
Who we are looking for?
* Previous experience in a hotel front office role, ideally with knowledge of Opera.
* A confident communicator who's comfortable liaising with both guests and internal teams.
* Calm, organised, and solutions-focused even under pressure.
* A team player with a warm, charismatic personality and a can-do attitude.
* Equally at home behind the desk or stepping into a guest-facing role with professionalism and grace.
What's in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and FB discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of both our pension and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
* Uniform provided, cleaned and pressed.
* Onsite seamstresses to ensure your uniform is fitted and repaired.