Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside.
Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.
Job Description
We are looking for a dynamic Food & Beverage Assistant to join our Restaurant. Somone who embodies trust and reliability, taking ownership of tasks with originality and versatility. Their passion for hospitality is reflected in their warm smile, ensuring guest loyalty through integrity and excellence. They embrace the diverse needs of guests, demonstrating unwavering dedication to providing exceptional service and creating memorable experiences.
Key Responsibilities:
* Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
* Ensure the restaurant is laid and prepared in line with the service standards.
* Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
* Maximise on commercial opportunities within your department by taking every opportunity to upsell.
* Suggest ideas for department and hotel improvement/innovation.
* Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
* Deal with customer queries or concerns in a professional manner.
* Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
* Ensure good working relationships with all colleagues in your department and hotel.
* Present yourself well-groomed and in full uniform as per the company standards.
* At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.
* Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
* Free Leisure Club Membership: Because we know your well being is important,
* Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
* Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
* Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
* Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
* Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
* Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
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