Job overview
This role offers a unique chance to deliver high-quality, compassionate care across key departments: Ambulatory Care (AMB), Acute Medical Unit (AMU), Medical Same Day Emergency Care (MSD), and the Emergency Department (ED)—all vital to the Trust’s urgent and emergency care pathway.
You’ll work in fast-paced, clinically diverse settings, supporting patients with acute conditions. Duties include assisting triage and emergency interventions in ED, short-stay assessments in AMU, and facilitating efficient care in MSD and AMB for same-day diagnostics and procedures.
You’ll need strong clinical awareness, adaptability, and commitment to excellence. Responsibilities include collaborating with multidisciplinary teams, contributing to care planning, maintaining accurate documentation, and mentoring junior staff to foster learning and improvement.
You will uphold the Trust’s values:
Caring – kindness, compassion, respect
Accountable – responsibility, professionalism, safe care
Respectful – valuing diversity and dignity
Engaging – open communication and teamwork
This position offers a stimulating, supportive environment with opportunities for professional growth and exposure to varied clinical presentations.
PLEASE NOTE - INTERVIEWS FOR THIS VACANCY WILL BE FACE TO FACE IN PERSON IN YORK IN JANUARY DATE TBC. NO REMOTE INTERVIEWS WILL BE HELD.
Main duties of the job
As a Senior Healthcare Support Worker within the Acute and Emergency Floor, you will play a vital role in delivering high-quality, compassionate care across several urgent care settings. A significant proportion of patients in these departments are older adults, often presenting with complex medical, cognitive, and social needs.
Your role is essential in ensuring that elderly patients receive dignified, person-centred care that promotes safety, comfort, and independence.
Your role will include but is not limited to:
1. Assist in the assessment and triage of patients across ED, AMU, MSD, and AMB
2. Monitor and record vital signs, escalating concerns appropriately
3. Support patients with personal care, including hygiene, nutrition, mobility, and toileting
4. Assist with clinical procedures such as ECGs, phlebotomy, and wound care under supervision
5. Provide tailored support to older adults, recognising the impact of frailty, dementia, delirium, and sensory impairments
6. Falls prevention
7. Offer reassurance and emotional support to patients experiencing confusion, anxiety, or distress
8. Assist with feeding and hydration, particularly for patients with swallowing difficulties or cognitive decline
9. Liaise with families and carers to understand individual needs and preferences
10. Recognise and report signs of deterioration, safeguarding concerns, or unmet needs
11. Communicate clearly and compassionately with patients, families, and the MDT
12. Participate in handovers and team briefings
Working for our organisation
For further information on working for our Trust, please visit:
Our Benefits
We offer a range of benefits to support our staff including:
13. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
14. 27 days holiday rising to 33 days (depending on NHS Trust service)
15. A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
16. A variety of different types of paid and unpaid leave covering emergency and planned leave
17. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
18. NHS Car Lease scheme and Cycle to Work scheme
19. An extensive range of learning and development opportunities
20. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
Essential criteria
21. 1 Year previous experience in a Health Care Support Worker Role
Qualifications
Essential criteria
22. Completion of the Skills for Health Care Certificate (or equivalent).
23. Numeracy/literacy skills to Level 1 (GCSE Grade 2-3, D-F or equivalent
Skills
Essential criteria
24. Ability to communicate health related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
Clinical Skills
Essential criteria
25. Competent to record and escalate patient observations, undertake venepuncture, and to be trained in cannulation.
Desirable criteria
26. Willing to undergo further training