Customer Success Manager – HealthTech SaaS (Remote – UK or Ireland Preferred) Remote (UK or Ireland preferred) £80,000 – £110,000 Equity (0.04%) Full-time | Permanent Are you a strategic, analytical, and commercially savvy Customer Success Manager with experience in B2B SaaS? Want to join one of the fastest-growing HealthTech scaleups in the world? We’re working with a cutting-edge, mission-driven tech company revolutionising how healthcare teams deliver care. Their platform is already making waves, having grown from $0 to $4m ARR in just 19 months – and they’re only just getting started. The Role This isn’t your average CSM role. You’ll be embedded in a high-growth environment where you’ll balance strategic thinking with executional excellence. You’ll own a portfolio of high-impact healthcare and life sciences partners, helping them achieve the best possible outcomes with the platform. Key Responsibilities * Prioritise and manage a diverse range of external partner accounts * Make commercial decisions between activations and upsells based on value and potential * Segment and tier accounts using data such as ACV and Customer-Dependent Effort (CDE) * Develop scalable processes to boost operational efficiency * Act as a trusted advisor to high-value clients * Collaborate across growth, product, and ops teams to align client success with company goals ✅ What You’ll Need * 4 years of experience in B2B SaaS (Customer Success, Strategy, or Commercial roles) * Strong analytical and problem-solving skills * A structured approach to managing competing priorities and ambiguity * Excellent communication and stakeholder management skills * Experience working in high-growth or startup environments is a big plus Why Apply? * Work fully remotely with flexibility (UK/Ireland preferred) * Competitive salary of £80,000 – £110,000 equity (0.04%) * Be part of a mission-led team building life-saving tech * Collaborate with some of the most talented professionals in tech and healthcare * Join a company with strong culture, rapid growth, and an obsession with impact This is a rare opportunity to join a hyper-growth HealthTech company backed by impressive traction, talent, and purpose. If you want to make a real difference in the healthcare space while growing your career in SaaS, apply now and a member of the Key Health Team will be in touch