We’re Hiring: Operations Manager (Fixed-Term Contract) Location: Stoke-on-Trent / Llanelli (with national travel as required) Full-Time | Hybrid working available Fixed-Term: 24 Months Competitive Salary – Based on Experience Are you an operational leader ready to make a meaningful impact in a high-performance, quality-driven digital forensics environment? We are looking for a proactive and analytical Operations Manager to join our team on a 24-month fixed-term contract, with the opportunity to extend or transition based on performance and business needs. This is a key role within SYTECH’s operational leadership structure, focused on driving performance, streamlining workflows, and ensuring that our digital forensic services are delivered efficiently, reliably, and to the highest standards. About the Role As Operations Manager, you will take the lead on planning, coordinating, and monitoring digital forensic casework across our organisation. Working closely with Lab Managers, Forensic Case Team and the Digital Forensic Services Manager, you will ensure resources are effectively allocated, performance targets are met, and systems are continuously improved. This role is central to ensuring SYTECH remains at the forefront of digital forensic service delivery in the UK, aligned with ISO 17025, the FSR Codes, and evolving best practices. Requirements What You Will Deliver Over the course of your contract, you will be expected to: Coordinate the assignment and progression of digital forensic casework to meet deadlines and service level targets. Oversee case distribution and resource allocation in collaboration with Lab Managers, ensuring workload is balanced and aligned with team capacity. Lead weekly operational performance reviews, identifying bottlenecks, delivery risks, and resourcing issues. Track and analyse key productivity metrics including; Case turnaround time, Case completion rate per analyst, utilization rate (% billable time), throughput per workflow type Maintain real-time visibility of caseloads and pipeline forecasting using case management tools. Drive continuous improvement of operational procedures, systems, and workflows. Identify and support opportunities for operational efficiencies, workflow enhancements, and service development. Drive operational projects including workflow redesign and system enhancements Ensure the wellbeing of teams operating in high-risk, sensitive case environments Performance & Quality Assurance Monitor operational KPIs and enforce accountability for delivery targets. Support audit readiness, lead on corrective/preventative actions (CAPAs), and address non-conformities in operational practices. Collaborate with the Quality team to uphold high standards in forensic documentation, case reviews, and evidence handling. Ensure consistent staff adherence to operational SOPs and performance expectations. Work with the Quality team to address any non-conformities or improvements related to workflow execution Strategic and Project Involvement Assist senior management in medium-to-long-term planning for digital forensics operations, including capacity building and future-proofing. Lead or contribute to operational projects, such as new system implementations or workflow redesigns. Engage with internal stakeholders (e.g., IT, People, Commercial) to ensure smooth cross-functional delivery What You’ll Bring Strong background in operations or workflow management within forensic or regulated environments Experience in managing or coordinating technical teams and performance delivery Strong analytical mindset and ability to use data to improve outcomes Compliance & Quality Assurance: Familiarity with forensic accreditation and regulatory requirements. Technology & Automation: Experience with forensic tools, case management systems, and data processing automation. Performance Metrics & Reporting: Ability to track KPIs and drive continuous improvement. Experience in change management or business process improvement. Willingness to travel nationally as required Benefits What We Offer: Annual Leave : 28 days of holiday, inclusive of bank holidays. Birthday Leave : Enjoy an additional day off on your birthday. Pension Plan : Secure your future with our retirement benefits. Online GP Access : 24/7 access to online GP services for you and your family. ️ Life Assurance Benefit : £30,000 pay out to your nominated beneficiary, plus concierge support for wills and funeral planning. Company Sick Pay : Receive a proportion of your wages from the first day of sickness. ️ Optional Income Protection Scheme : Up to 75% of your salary for long-term illness beyond 28 weeks. Free Eyecare : Complimentary eye tests and vouchers towards glasses and frames. Flexible Working Arrangements : Tailored to fit your lifestyle and personal needs. Employee Assistance Programme : 24/7 confidential counselling, plus support for financial, legal, social, physical, and mental well-being. Health & Wellbeing Programme : Access a Health Hub app, onsite Mental Health First Aiders, and continuous support. ️ BrightExchange : Exclusive deals and discounts on a wide range of products and services. Engaging Social Events : Build connections through team activities with our SYTECH Social Club. Free On-Site Parking : Convenient and accessible parking. Casual Dress Code : Enjoy a comfortable work environment. Remuneration: We offer a competitive salary, aligned with the experience and capability of the successful candidate. This role also includes the opportunity to earn a performance-based bonus, linked to the successful delivery of agreed operational objectives during the fixed-term period. This 24 month contract offers you the opportunity to make a tangible difference, with the flexibility to shape and influence how we deliver digital forensic services. Upon successful delivery of agreed objectives, there is potential for renewal or permanent transition based on business needs. Why SYTECH? At SYTECH, we are dedicated to creating a welcoming and inclusive environment where everyone is valued and empowered to contribute to our collective success. We actively encourage applications from individuals with diverse experiences, recognizing that varied perspectives strengthen our team and is key to innovation and growth. We proudly embrace diversity as an equal opportunity employer, where every hiring decision revolves around qualifications, merit, and business needs, without exception. We are committed to ensuring an inclusive, supportive recruitment process for all applicants. If you have any access needs or require any adjustments, whether related to a disability, neurodiversity, or any other reason, please let us know. We’re happy to discuss how we can make the process work for you, from interview arrangements to any other support that may be helpful. Accessibility Notice: Please note that our offices are located on the first floor of a building without lift access, which may present challenges for individuals who are unable to use stairs. We recognise the importance of accessibility and are committed to making reasonable adjustments wherever possible. If this may affect your ability to attend an interview or carry out the role, please let us know, we will be happy to discuss potential accommodations. Important Information: We're handling this recruitment process in-house, so we kindly ask agencies and recruiters not to contact us about this position. 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