About us
Coffee Classics Ltd are a well established business situated in a pleasant rural location of Braunston which is in between Rugby and Daventry.
We provide a wide range of services including repairs and servicing of both commercial and domestic coffee machines.
We also provide spares, supply coffee and a variety of accessories to the trade and domestic customers.
We are looking for a hardworking, conscientious person with a good eye to detail to join our friendly team.
Job description
Liaising with customers either by telephone or email to agree collection/dispatch of coffee machines
Daily processing of despatch labels through allocated Couriers
Daily processing of collections through allocated Couriers
Liaise directly with couriers to resolve customer queries in a prompt and timely manner
Answering the phone to customers and taking enquiries for all areas of the business to assist with the repair of their coffee machines
Assist customers in placing their repair and provide the repair options. Provide administrative support for customers allowing them to log in to the website and customer portals
Receiving and processing emails from Customers, categorise by Customer type and process accordingly
Provide administrative support to the Service team as a whole
Daily update of customer repair data to company and client portals/data systems
Occasional assistance with receipt and dispatch of coffee machines
General filing duties and support with all administration duties within the office
Skills and Experience:
Excellent Communication and Organisations Skills
Excellent time management and self motivation essential
Ability to work under pressure and manage day to day tasks as a priority and efficiently
Microsoft Office experience, including Excel and Outlook
Previous Administration Background including experience in handling customer enquiries by phone and email
Flexible and be able to work in a small team and have a positive and friendly approach
Good eye for detail and ability to understand the service and products we support
Salary £24,500 to £25,500 depending on skills/experience
Job Types: Permanent, Full-time
Benefits:
* Standard Company pension enrolment
* Free onsite parking
* 31 days holiday inclusive of Bank Holidays
Schedule:
* 8 hour shift, 9:00 – 5:00 with 30 minutes lunch
* Monday to Friday
Experience:
* Administrative: 4 years
Work Location: In person
Job Types: Full-time, Permanent
Pay: £24,500.00-£25,500.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Application question(s):
* Do you have previous customer service experience in regards to answering calls and customer emails?
Experience:
* Administrative: 4 years (required)
Work Location: In person