We’d love to hear from you if you’re:experienced in leading and inspiring others, and working with a range of staff, volunteers and external partnersa champion for inclusion and diversityskilled at creating and evaluating experiences and events for visitors, including those being run by external partnersgood at prioritising and delegating, empowering staff and volunteers at every levelprecise and observant, focused on excellent standards of presentation, interpretation and customer serviceable to think on your feet and adapt to change, working with others to solve problems and react to opportunitiescomfortable with managing budgets and resources to meet set targetsApplications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: deep understanding of how to deliver high-quality, inclusive, and consistent visitor experiences across a large portfolio.strong knowledge of operational risk management, emergency procedures, and legal compliance in a public-facing environment.ability to lead large, diverse teams (staff and volunteers), set clear expectations, and foster a high-performance culture.understanding of how to link visitor experience to income generation (e.g. membership and car parks) and cost control/budget management.skilled in scheduling, resource planning, and ensuring adequate coverage for daily operations.Visitor Operations ManagerThe Peak District portfolio plays a key role in delivering the National Trust’s restore Nature Strategy and Access, welcoming large and diverse numbers of visitors across a complex and dynamic landscape (over 3 million people visit our places every year!). Working closely with colleagues, partners and volunteers, you’ll manage day-to-day visitor operations to ensure safe, accessible and well-run places. You’ll balance operational delivery with conservation priorities, helping people enjoy the landscape responsibly while supporting nature’s recovery and protecting the special qualities of the Peak District.You’ll be the operational lead for the property, with full delegated authority to manage the day-to-day visitor experience and work hand-in-hand with our commercial colleagues such as Food and Beverage teams. From workforce planning and fundraising to compliance and commercial performance, you’ll ensure sites across the Peak District runs smoothly, safely, and successfully every day.You’ll be a visible and proactive leader, regularly present across the site, setting the tone for service culture and empowering your team to deliver consistently high standards. You’ll work closely with the Visitor Experience Manager, Senior Leadership Team and other colleagues to embed inclusive practices, seek and respond to visitor insight, drive on-property fundraising and membership growth plus support the delivery of our strategic ambitions for people, nature, and financial sustainability.This role includes regular weekend working as part of the management rota, ensuring leadership presence and operational continuity during peak visitor times.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. Closing Date: 15th March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 171646IRC171646SheffieldPermanent f/t (37.5 hrs pw)Ends: Mar 15th 136.3 mi from LondonWe’re looking for a confident and strategic Visitor Operations Manager to take responsibility for the day-to-day running of properties within the Peak District Portfolio (Ilam Park, Dovedale, Longshaw and Mam Tor). This is a pivotal leadership role, driving income growth through car parks, membership growth and fundraising, whilst ensuring exceptional service across every aspect of the visitor experience. Peak District, Longshaw Estate, Sheffield, S11 7TZCompliance.Eligibility to Work in the UK39,000 pa