The Details
* Package:
£40,000 - £45,000
* Contract:
Permanent
* Working:
3 days in the office (Mon, Tues, Weds), 2 working from home
* Benefits:
Competitive Salary, excellent pension and reward schemes
* Location:
North East London
The Opportunity
* The company's HR SaaS products are in high demand; employee recognition and rewards, helping clients to build excellent workplace cultures, to improve retention and productivity
* Impressive company growth; they have 3,000 clients (98% retention rate)
* Their own staff retention is excellent, due to the quality of their culture
* We have placed three BDRs and one Customer Success Manager into the company, all are doing really well and are enjoying their roles
* The Head of Customer Success (your manager) is excellent to work with. She has a long tenure at the business, because; "no two days are the same, I love the culture here and I have always been given opportunities to progress"
* Two days working from home (Thursday, Friday)
* Annual trip to Salt Lake City in the US
Company Overview
Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute, who analyse workplace culture and the psychology of motivation.
Join a Client Success team of 21 people.
The Role
* Customer first mindset; be the key point of contact for clients, ensuring the growth of one large client account and a group of smaller accounts, through world class account management
* Provide technical and product support; working with internal stakeholders on growth opportunities
* Customer Onboarding and Training - ensuring clients have a great onboarding experience and provide continuous training to get the most value out of their program solution
* Strategic Thinking - proactive with your ideas to offer solutions to clients, and collaborate with sales to identify opportunities for account expansion.
* Working with the sales team on opportunities for existing account growth
* Champion the Voice of the Customer internally, working with teams across the business to meet client needs.
* Manage projects and prioritise workloads
* Offer expert guidance on available tools and technologies, aligning solutions with client goals and technical requirements.
* Work alongside the Project Manager and Head of Customer Success
The Person
* Confident Account Manager, with experience working with C-suite business partners across the globe
* B2B client relationship management of £1m+ spend Enterprise accounts experience is ideal
* Experience of SaaS account support is preferable
* Builds long-lasting relationships with key contacts
* Proactive approach to work, thrive on change and excited about continuous learning
* Organised, creative and excellent project management skills