33-Bed Young Refugee Supported Housing Service
£12.95 per hour
Monday - Friday | 9:00am - 2:00pm
22.5 hours per week (30-minute unpaid lunch)
The Role
We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees. This role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer‑focused service, maintaining accurate records, and supporting residents during their stay and move‑on journey. This is ideal for someone with previous experience in supported housing, healthcare, or as a Support Worker who also has strong administrative capability.
Key Responsibilities
Customer Focus
* Provide a welcoming and professional front desk service
* Support with daily sign‑ups of new residents, explaining tenancy conditions and scheme policies
* Ensure residents receive high quality guidance and support
* Promote customer involvement and engagement
Administration & Compliance
* Maintain accurate and confidential case management records
* Ensure all administration, handover notes and systems are updated daily
* Manage works orders, invoicing processes and assist with monitoring arrearsHandle internal and external calls in line with service standards
* Ensure compliance with GDPR, safeguarding and organisational policies
* Escalate safeguarding or risk concerns appropriately
Support & Coordination
* Assist in identifying support needs and signposting to internal/external agencies
* Support the Outreach Housing Officer with case documentation
* Build positive working relationships with multi‑agency professionals
* Report maintenance and health & safety concerns promptly
Skills & Experience Required
* Experience within supported housing, healthcare, or social care
* Strong administrative and record‑keeping skills
* Understanding of safeguarding and risk management
* Ability to manage confidential information
* Experience working with vulnerable individuals
* Good IT skills and system confidence
* Strong communication skills (essential due to language barriers)
* Enhanced DBS required
What We're Looking For
* Compassionate and patient
* Process‑driven and organised
* Confident working in a multi‑agency environment
* Comfortable managing both front‑of‑house duties and compliance responsibilities
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