Job Purpose
The role of the Receptionist / Host is to:
1. Ensure customers and visitors receive an immediate welcome.
2. Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.
Department/Business/Location:
Site
Reports To
General Sales Manager
Key Responsibilities
1. Ensure reception area is staffed and kept tidy at all times.
2. Direct customers towards the seating area and offer refreshments while they are waiting.
3. Handle and coordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
4. Establish and maintain a system to monitor the whereabouts of key staff at all times.
5. Keep customer refreshments stocked up at all times.
6. Keep customer waiting area and kitchen area in showroom clean and tidy, including clearing crockery.
7. Process all outgoing post correctly and prepare for dispatch each evening.
8. Ensure the safety and security of people, vehicles, and property at all times, reporting any faults or hazards.
Essential Skills & Requirements
* Smart appearance
* Competency in numeracy, literacy, and IT
Experience
Desirable: Relevant previous job history.
Working Hours
Saturday 9am - 5pm, Sunday 10am - 4pm
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values guide us to deliver industry-leading customer experience and colleague engagement, including:
* Valuing our people and customers
* Challenging ourselves to grow and improve
* Taking responsibility
* Working as one team
* Injecting energy and fun into our work
We are a top 30 automotive dealer group, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN across five counties in South East England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With approximately 1,100 colleagues across 28 facilities, we prioritize employee development through programs like recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and recognition. We demand the best for our colleagues and customers and look forward to your application at recruitment@harwoods.co.uk.
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