Reporting into the Customer Director, you will be accountable for delivering a three‑year customer strategy that drives sustainable category growth, market share gains, and improved profitability. Success in this role will be underpinned by strong senior‑level customer relationships, commercial rigour, and the ability to mobilise cross‑functional teams at pace.
* Execute a long‑term customer and category strategy aligned to growth and profitability objectives
* Own the end‑to‑end customer P&L, proactively identifying risks and opportunities
* Lead commercial negotiations including pricing, promotions, and range reviews
* Drive margin improvement through mix optimisation, pricing, cost management, and efficiency initiatives
* Set clear priorities across Category, Development, Technical, Supply Chain, Finance, and Operations
* Build and maintain trusted, influential relationships across the customer network
* Shape category strategy using insight, data, shopper understanding, and market trends
* Anticipate future customer needs and develop proactive, value‑adding solutions
* Deliver budget, forecast accuracy, and joint quality plans
* Act as a senior ambassador for the business, role‑modelling pace, accountability, and commercial leadership
* Proven experience managing a major UK Top 4 Grocery account
* Background in own label product / fresh food and/or seasonal categories is preferred
* Strong commercial acumen with demonstrable P&L ownership
* Excellent influencing, negotiation, and relationship‑building skills
* Compelling storyteller with clear, confident communication style
* Resilient, driven, and able to execute plans with speed and discipline
* Deep understanding of shoppers, missions, and category dynamics
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