What's involved with this role: Job Title: Service Delivery Admin Assistant Ref: Sunderland 5278316 Pay rate: £13.69 per hour PAYE Role length: Anticipated 5 - 6 months Working arrangements: Office based Working hours: Normal working week will be Monday to Thursday 07.30 – 15.30, Friday 07.30 – 15.00 The role: We are seeking a highly motivated Service Delivery Assistant to support the smooth day-to-day operation of the service for the Environmental Services Team where you will be responsible for a wide range of administrative tasks, ensuring accuracy and efficiency while working to tight deadlines. Attention to detail, excellent communication skills and the ability to work independently will be essential to succeed in this role. You will be required to maintain a high level of accuracy, whilst meeting tight deadlines and have the proven ability to work collaboratively in a high-volume environment. You will have a positive attitude, with strong organisational skills along with the ability to multi-task and provide a high level of customer care and act as a representative for the service. It is essential that you have knowledge of Microsoft Office, including Microsoft Word and Excel, knowledge of CRM systems would also be advantageous, and you should be familiar with KPIs, researching and presenting business information, financial administration, and monitoring service standards. Key responsibilities: Provide administrative support across Environmental Services Maintain accurate records and documentation Support the monitoring of Key Performance Indicators (KPIs) and service standards Undertake financial administration duties Research and present business information as required Assist with customer enquiries, offering a professional and friendly service Collaborate with colleagues to ensure effective service delivery What the client is looking for: Attention to detail with a high level of accuracy Proficient in Microsoft Office applications, particularly Word and Excel Knowledge of CRM systems would be advantageous Familiar with KPIs Financial administration experience Experience of researching and presenting business information Strong organisational and time-management skills Excellent written and verbal communication skills Ability to work independently and meet strict deadlines Proven experience of working in a busy administrative environment Demonstrated ability to provide excellent customer service How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.