Doncaster Ref: VA3744 TEC1 Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Call Handler (FNOL Team) – Doncaster Steer Automotive Group | Full-Time | Customer Service Jobs in Doncaster Make a real difference from the very first call At Steer Automotive Group, we’re more than vehicle repair specialists we’re shaping the future of automotive care. We’re looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. If you’re a confident communicator who thrives in a fast-paced environment and genuinely cares about helping people, this is your opportunity to build a rewarding career in customer service. About the Role As the first point of contact for customers following an accident, you’ll play a vital role in providing reassurance and support during a stressful time. You’ll guide customers through the early stages of their claim, ensuring every interaction is handled with empathy, clarity, and efficiency. Key Responsibilities Handle inbound calls from customers reporting vehicle accidents or damage Accurately log and manage claim details using internal systems Keep customers informed throughout their claims journey Liaise with insurance providers, repair teams, and internal departments Manage workload effectively while meeting KPIs and service targets What We’re Looking For No automotive experience? No problem, we value attitude and customer service skills above all. You’ll succeed in this role if you: Communicate clearly and confidently via phone and email Stay calm and professional in high-pressure situations Show empathy, initiative, and strong problem-solving skills Have excellent attention to detail and organisational ability Bring previous experience in customer service (call centre, retail, hospitality, or insurance preferred) Why Join Steer Automotive Group? Competitive salary Clear career progression opportunities Full training and ongoing development support Friendly, team focused working environment A role where you make a real impact every day Apply Today Start your next chapter with a company that values your voice and your potential. Apply now and steer your career in the right direction.