New Business Relationship Manager
£35,000 - £40,000 per annum
Grantham - 100% office based
Full Time, Permanent, Mon - Fri, 9am-5pm
As a Commercial Manager, you will be at the forefront of fostering strong, productive relationships with clients. This role involves strategic oversight of the account management team, ensuring excellence in service delivery, client satisfaction and operational efficiency. The ideal candidate will have a solid background in energy procurement and management, alongside proven leadership skills and a commitment to driving team success.
Responsibilities:
1. Lead and mentor your team, setting performance goals, providing regular feedback and ensuring professional development.
2. Oversee the management of key client accounts, ensuring all client needs and expectations are met with high-quality service delivery.
3. Spearhead the onboarding process for new clients, ensuring a smooth and efficient transition.
4. Develop and implement strategies to enhance client retention and satisfaction.
5. Collaborate with the commercial and sales teams to identify cross-selling and upselling opportunities.
6. Manage and resolve complex client issues, providing solutions that align with company policies and client satisfaction.
7. Stay informed about industry trends, regulatory changes, and competitive land...