You will provide excellent customer service in selling a diversified line of products via phone, fax, email, and over-the-counter. You will have the most face-to-face interactions with our rural customer base.
What we can offer you:
1. A competitive salary.
2. Comprehensive benefits and employee assistance program accessible.
3. A generous employer contribution to the pension plan.
4. Complete insurance coverage.
5. Employee discounts on automotive products.
6. Career development opportunities.
7. Work in a dynamic work environment you’ll be able to expand your skills.
Your Daily Contribution & Impact:
8. Greet all customers (in person or over the phone) with a positive, engaging and welcoming attitude
9. Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.
10. Delivering a high level of customer service and support promotions and upselling opportunities
11. Handle customer transactions including sales, returns, and defectives in a timely manner
12. Ensure customers’ parts orders are accurately filled and delivered in a timely and efficient manner
13. Reconcile their transaction history and drawer at the conclusion of each shift
14. Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders
15. Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with team members in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns
16. Follow all policies and standard operating procedures related to cash, credit, check, refund, and return policies
17. Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
18. Contribute proactively to improvements in branch sales and profitability
19. Adhere to inventory control programs, in-stock standards and all operating procedures
20. Effectively communicate with all store and support center team members, management, and customers
21. Carry out other store support-related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
22. Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper Brand
23. Assist other team members when required
Expertise & Essential Skills:
24. Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 3 years)
Why Bumper to Bumper?
Bumper to Bumper is more than just a network of auto parts stores and repair shops; it’s Uni-Select’s flagship brand, bringing together experts who share the same commitment to providing quality parts, tools, and services.
With over 190 Bumper to Bumper stores and over 110 Bumper to Bumper Auto Service shops across Canada, we provide a turnkey trusted program, offering complete support, a strong brand image, and a dynamic go-to-market strategy.
Our extensive inventory features over 500,000 products, sourced from 350+ suppliers, including top national brands and private-label products, covering most makes and models on the road today. As skilled professionals, we understand the importance of trust and reliability. That’s why we offer training on the latest technologies, including our EVE - Electric Vehicle Expert program, ensuring our partners stay at the forefront of the industry.
At Bumper to Bumper, we stand for the right to repair and fight against obsolescence. We’re committed to keeping cars on the road longer, believing that if something can be repaired, it should be! Long live your car!