Clean, well-maintained and fully functioning buildings are vital to keeping our customers moving. Businesses need to create positive, lasting impressions and we work with their reputations in mind. That’s why we act fast, solving most problems on the first visit, and why we invest in training and support to keep our teams at the forefront of new techniques. Our mission is to grow to be able to provide meaningful employment to 1000 people.
Job Description
Service Delivery Co Ordinator at The NSS Group Part of Testing
- Looking for a new challenge with clear career progression?
- Fancy working in a great friendly work environment.
- Keen to bring new ideas to the table and see those ideas brought to life?
The Division – Testing
NSS Testing is all about a varied workload from replacing a single lamp to installing a fully covered safe system of access to a roof.
We specialise in the Installation and maintenance of fall protection and access systems, Fire Alarms, Emergency lighting and much more
Your job will include:
- Managing the day-to-day service requests, providing a point of contact to clients and the NSS Testing division
- Deliver excellent customer service by responding to general customer sales and service enquiries in a timely and professional manner
- Providing support to field-based operatives
- Generating and processing reports, as per client agreed format and frequency
- Request purchase orders from clients prior to works taking place and logging jobs correctly on our internal system
- Tracking all submitted quotations in conjunction with Contracts manages and operations team then converting enquiries into instructions
- Responsible to log and book in jobs and organising access / providing support to field-based operatives, taking ownership of requests
- Checking invoicing data to accurately account for works completed on jobs
- Helping the management team with validation of post-works reports, accurately recording the works carried out on site, complete with recommendations for additional works
- Assisting the quotation process from point enquiry
- Supporting the wider helpdesk team in responding to all general customer sales and service enquiries
Experience / Personal Attributes Required:
- Ideally a proven track record working in a similar fast paced role
- Strong PC skills, proficient typing and data entry skills essential
- Previous use of CRM systems
- Excellent attention to detail
- Excellent communication and interpersonal skills
- Able to work well both independently and as part of a team
- The ability to manage pressure and conflicting demands and prioritise tasks and workload
What NSS will give to you:
- Extended training and feedback in all areas of the role to ensure you are fully competent, with continued on-going support
- An opportunity to progress and develop within the company
- A platform for your ideas and voice to be heard, with help to implement changes which ensure the company is continuously improving
-Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
- A friendly, sociable office environment
- Free refreshments at offices
- Medicash health
- Eyecare voucher
- Free onsite parking
- Work pension
- 25 Days Holiday plus bank holidays
- Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more
About NSS
NSS is proud to have Platinum accreditation from Investors in People. NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK.