Join to apply for the SAS Administrator role at NHS
5 days ago Be among the first 25 applicants
Join to apply for the SAS Administrator role at NHS
Job Summary
Queens Medical Centre has an exciting opportunity for a SAS Administrator to join our team.
Job Summary
Queens Medical Centre has an exciting opportunity for a SAS Administrator to join our team.
We are a 12,500 patient practice across 2 sites with a branch site in Lynton.
Main duties of the job
The main aim of the role is to provide general administrative support to the SAS Admin lead. Answering calls, booking appointments and other general admin.
About Us
The Fuller and Forbes Partnership is a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead.
The organisation provides care to 12,400 patients in Devon and 125,000 patients across England using a diversified clinical team consisting of on-the-ground paramedics, ANPs, ACPs, Clinical Pharmacists, and a nursing team, with clinical supervision and mentorship by GPs.
The organisation is patient-driven and has used patient feedback in the past to develop innovative services such as a bespoke smart phone app, patient-centred practice websites, joint working with the third sector and a bespoke e-consultation service.
Our vision is to enable to patients to live longer healthier lives that are full active and meaningful.
Details
Date posted
12 June 2025
Pay scheme
Other
Salary
£12.21 an hour Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A2381-25-0017
Job locations
Queens Medical Centre
Queen Street
Barnstaple
Devon
EX32 8HY
Job Description
Job responsibilities
Job Responsibilities:
Patient Interaction and Support for the SAS Service:
Appointment booking: Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation.
Telephone Enquiries: Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.
Administrative Responsibilities:
Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements.
Summarising: Summarisation of medical records as required.
Communication And Coordination:
Any other administrative work as required.
Healthcare Provider Liaison: Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments.
Resource Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services.
Patient Follow-Up: Conduct follow-ups with patients regarding future appointments, treatment plans, and healthcare management strategies.
Quality Improvement:
Service Enhancement Initiatives: Participate in initiatives aimed at enhancing patient satisfaction and improving service delivery effectiveness.
Professional Development:
Training Participation: Engage in ongoing training to enhance skills related to patient care, technology use, communication, and administrative management.
Knowledge Upgrading: Stay updated on new healthcare regulations, insurance policies, and patient care technologies to continually improve service quality.
Miscellaneous:
The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
Job Description
Job responsibilities
Miscellaneous:
The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
Person Specification
Experience
Essential
* Educational Background
* Office Management or Administration, qualification or a related field is highly advantageous.
* Experience
* Proven experience as a Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction.
* Experience in using healthcare systems, especially those related to referral processes.
* Technical Skills
* Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information.
* Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation.
* Communication Skills
* Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies.
* Strong interpersonal skills to provide empathetic and informed responses to patient inquiries.
* Organisational Skills
* Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment.
* Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes.
Desirable
* Analytical Abilities
* Skill in using software tools to generate insights and enhance the efficiency of referral processes.
* Problem-Solving Skills
* Proactive in identifying and resolving issues within the clinical system or in patient communications.
* Ability to anticipate needs and deliver solutions to facilitate seamless referral operations.
* Adaptability
* Flexible and adaptive to changing workflows and technology integrations in healthcare administration.
* Capacity to learn and master new software systems related to referral management quickly.
* Team Collaboration
* Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management.
* Supportive of team goals and cooperative in handling shared tasks.
* Additional Competencies
* Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information.
* High level of professionalism and reliability, particularly in managing sensitive or critical patient information.
Person Specification
Essential
* Educational Background
* Office Management or Administration, qualification or a related field is highly advantageous.
* Experience
* Proven experience as a Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction.
* Experience in using healthcare systems, especially those related to referral processes.
* Technical Skills
* Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information.
* Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation.
* Communication Skills
* Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies.
* Strong interpersonal skills to provide empathetic and informed responses to patient inquiries.
* Organisational Skills
* Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment.
* Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes.
Desirable
* Analytical Abilities
* Skill in using software tools to generate insights and enhance the efficiency of referral processes.
* Problem-Solving Skills
* Proactive in identifying and resolving issues within the clinical system or in patient communications.
* Ability to anticipate needs and deliver solutions to facilitate seamless referral operations.
* Adaptability
* Flexible and adaptive to changing workflows and technology integrations in healthcare administration.
* Capacity to learn and master new software systems related to referral management quickly.
* Team Collaboration
* Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management.
* Supportive of team goals and cooperative in handling shared tasks.
* Additional Competencies
* Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information.
* High level of professionalism and reliability, particularly in managing sensitive or critical patient information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Fuller and Forbes Partnership
Address
Queens Medical Centre
Queen Street
Barnstaple
Devon
EX32 8HY
Employer's website
http://bramleyonline.co.uk/ (Opens in a new tab)
Employer details
Employer name
Fuller and Forbes Partnership
Address
Queens Medical Centre
Queen Street
Barnstaple
Devon
EX32 8HY
Employer's website
http://bramleyonline.co.uk/ (Opens in a new tab)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Information Technology
* Industries
Business Intelligence Platforms
Referrals increase your chances of interviewing at NHS by 2x
Get notified about new Administrator jobs in Barnstaple, England, United Kingdom.
Bradford, England, United Kingdom 5 days ago
Bradford, England, United Kingdom 3 weeks ago
Bradford, England, United Kingdom 3 weeks ago
Barnstaple, England, United Kingdom 1 week ago
Bradford, England, United Kingdom 3 days ago
Barnstaple, England, United Kingdom 4 days ago
Bradford, England, United Kingdom 2 weeks ago
Barnstaple, England, United Kingdom 1 week ago
Shop, England, United Kingdom 19 hours ago
Bradford, England, United Kingdom 2 weeks ago
Shop, England, United Kingdom 1 month ago
Shop, England, United Kingdom 2 weeks ago
Buck's Cross, England, United Kingdom 3 weeks ago
Porlock, England, United Kingdom 1 week ago
Mead, England, United Kingdom 2 weeks ago
Retail Store Assistant (Cheadle, Cheshire)
Barnstaple, England, United Kingdom 2 days ago
Bury, England, United Kingdom 2 weeks ago
Barnstaple, England, United Kingdom 3 days ago
Bideford, England, United Kingdom 8 hours ago
Yelland, England, United Kingdom 3 weeks ago
Barnstaple, England, United Kingdom 1 week ago
Barnstaple, England, United Kingdom 1 week ago
Knowle, England, United Kingdom 2 weeks ago
Bideford, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr