Job Description
Field Operations Team Lead
House of Willow Alexander — Sidcup HQ (100 % on-site)
Why this role exists
Our gardeners, window cleaners, domestic cleaners and handy-people create the magic our customers feel. Your mission is to keep that magic flowing—co-ordinating daily field ops, unblocking issues on the spot, turning crew notes into extra revenue, and transforming the occasional complaint into a loyalty-building moment.
What you’ll be doing
Focus
How it looks in real lifeMorning launch
07:30 daily huddle: review routes, kit, stock, safety checks, vibes; everyone rolls out clear on the plan.
Live crew support
Be the first call when a mower jams, a ladder won’t fit, or a customer changes scope. You triage, re-prioritise, and keep jobs on track.
Quality & standards walk-throughs
Drop in on jobs (20 % per week) to coach technique, check finish, and snap “wow” photos for marketing.
Complaints guardian
Own every service gripe from “streaky pane” to “hedge too short”. Call back fast, listen hard, dispatch fix, follow up, close the loop.