Responsibilities
* Conduct external and internal security patrols and carry out routine tests of security equipment. Provide traffic control and apply parking restrictions as required
* Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions
* Monitor Systems, oversee Access Control & Camera Systems (Bosch, Lenel), investigate causes of fire alarm activations
* Respond to Alarms; Address Access Control Alarms using systems and cameras
* Dispatch: Use radio and other physical security equipment to dispatch and track Security Officers' calls for requests. Operate 'stop and search' policies when required
* Customer Service: Answer calls and provide security services coordination and display an outstanding level of customer service
* Technical Support - Identify and log Access Control malfunctions, raise tickets for equipment, systems, or facilities requests
* Emergency Coordination - Manage emergency incidents with Physical Security Officers, liaise with first responders, follow regulation policies and execute emergency SOC (Securitas Operations Centre) protocols
* Maintain all logbooks and records, ensuring all paperwork is completed in a timely fashion and conduct effective handover procedures
* Record and report all faults, health and safety hazards and unsafe working practices to management. Ensure any equipment provided by the customer and Securitas is managed in accordance with procedures.
* Provide support, guidance and information to all staff, visitors and contractors whilst ensuring the safeguarding of the premises
* Issue visitor/contractor passes and deal with lost property
* Undertake any other duties as requested by Management
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