Property Manager
We are looking for an enthusiastic and highly motivated Customer Service Specialist (also known locally as a Property Manager) to join our Property Management Team within the Lettings Department in Bradley Stoke, Bristol. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.
What's in it for you as a Property Manager?
* Full training and development opportunities
* A good understanding of the estate agency business
* A fast-paced, fun environment
* Regular team meetings and full company briefings
* A clear career pathway
Key responsibilities of a Property Manager
* Act as a central point of contact, managing the effective resolution of queries from clients and staff
* Coordinate urgent and routine repairs and maintenance
* Liaise with tradespeople/contractors and keep customers updated
* Organise safety inspections and manage remedial works
* Conduct regular property visits and liaise with landlords
* Assist customers with general tenancy queries
* Carry out weekly partnership calls with colleagues and welcome calls with new customers
* Respond promptly and courteously to communications with landlords, tenants, contractors, and internal partners
* Provide a first-class service to maximize customer retention
* Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
Skills and Experience required
* Strong customer service skills and confident communication
* Good team player
* Ability to stay calm under pressure
* Excellent negotiation and influencing skills
* Strong planning and organizational skills
* Good analytical abilities
Benefits
* Aiva Digicare + workplace / Car leasing and cycle-to-work scheme
* Colleague discount scheme / Perks at Work / Gym discounts
* Life assurance / Workplace pension scheme
* Salary: £24,670
Connells Group UK is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
We are committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply. You may be the perfect fit for this or other opportunities.
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