Overview
Position: Funeral Service Arranger
Location: Frederick W. Paine Funeral Directors, Teddington
Job Type: Full-Time, Permanent
Salary: £29,276.00 per annum
We are looking for an empathetic and well-organised individual to join our team at Frederick W. Paine Funeral Directors as a Funeral Service Arranger. You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Teddington, you’ll take pride in the day-to-day running of the branch — supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
The Role
This is a rewarding and varied position that blends empathy, organisation, and local connection. You’ll support families with all aspects of the funeral arrangement process — ensuring they feel informed, supported, and listened to from first call to final goodbye.
Key Responsibilities
* Support families with empathy, professionalism, and attention to detail
* Arrange funerals that meet family wishes, cultural practices, and legal requirements
* Oversee day-to-day branch operations, including administration and presentation
* Liaise with suppliers such as ministers, celebrants, and florists
* Promote Funeral Plan options and guide clients through their choices
* Represent the branch in the local community and contribute to outreach
* Train in Funeral Conducting to assist with ceremonial duties during peak times
* Uphold Dignity's standards of professionalism, care, and service
About You
We're Looking For Someone Who
* Brings compassion, calm, and empathy to emotionally sensitive situations
* Has strong communication, organisation, and administrative skills
* Is confident working independently, with branch-level responsibility
* Is comfortable in settings where the deceased may be resting, including chapel visits
* Has flexibility to work occasional weekends
* Holds a Full UK Driving Licence (desirable, not essential). Ability to travel to client homes and local branches is important
* Has experience in customer service, care, or admin (beneficial — full training is provided)
What We Offer
* A meaningful career supporting families through difficult times
* Full training and ongoing personal development, including Funeral Plan Consultancy
* The opportunity to take responsibility for a branch and build your reputation locally
* 30 - 33 days annual leave, inclusive of bank holidays
* Uniform and all necessary equipment provided
* Company pension, employee assistance programme, and life assurance
We’d be glad to hear from you if you’d like to be part of a compassionate team dedicated to delivering the highest standards of care.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, and we would love to hear from you. If there’s anything you need to make the process more accessible, please let us know.
FCA Statement: We’re regulated by the FCA, so some roles may be subject to background checks.
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