Job Description
Location: Glasgow
Salary £26,000
Hours: 35hrs per week
Are you a Payment Support Agent ready to take your career to the next level?
Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
* Manage and control arrears cases to bring the customer’s agreement up to date whilst ensuring good customer outcomes.
* Handle inbound and outbound customer calls updating records accurately after each call.
* Undertake letter, email and text correspondence with customers ensuring accurate records are maintained.
* Ensure performance levels are maintained in line with expectations.
* Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
* Follow all compliance procedures in respect of activity undertaken.
* Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
* Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
* Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
* Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
* What shifts would I be working?
o Full time - 35hrs per week covering the operational hours
* In return, our client offers an excellent benefits package including:
o 15% contributory pension
o Discretionary annual bonus
o 33 days annual leave
o Life Assurance (x4)
o Wellbeing initiatives
And many more.Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.HRC Recruitment is an equal opportunities employer and all applications will be treated as such.Interested? Get in touch with David Colquhoun at dcolquhoun@hrcrecruitment.co.uk or 0131 357 5133 – for a confidential chat about this exciting new Collections role.HRC Recruitment is an equal opportunities employer and all applications will be treated as such.