Do you have a passion for supporting people from all backgrounds? North Kent Mind are looking for a supportive, empathetic person to support our tenants with mental health issues.
With a variety of day to day tasks to enable them to move on to independent living. Based in a friendly open plan office collaborating with different departments to ensure our tenants get the best support during their time with us.
PURPOSE OF POST
This post is to deliver Housing support services to people who experience mental health issues.
STRUCTURE OF THE POST
Head of facilities and Housing or Deputy Housing Manager supervises this role. They must be flexible to travel to several venues for sessions throughout the North Kent area. Predominantly Dartford, Gravesham and Swanley.
The post holder shall be based at North Kent Mind Office, Dartford. This is a friendly vibrant, open plan office with many staff in situ and expected to travel to locations for support sessions. Use of a car is essential.
For the calculation of travel expenses, the North Kent Mind Offices at 20 West Hill Dartford shall be considered the base throughout, and travel between home and another working venue can only be claimed insofar as it is more than the distance between home and base. All time in travel between venues is counted as time worked.
DUTIES OF THE POST: GENERAL
These duties apply to all North Kent Mind Staff, whichever service they work for:
1. To work within a framework which:
· Abides by all the policies of North Kent Mind, including Equal Opportunities, Confidentiality, GDPR and Health and Safety.
· Promotes Social Inclusion, Empowerment, Well-being and the Recovery Model
· Respects, encourages and builds on individual clients' coping strategies, skills and autonomy, and is in keeping with the Codes of Practice for Social Care Workers as defined by the General Social Care Workers
· Maintains good liaison with any other outside agencies as is necessary
· Promotes good joint working, links, and cross-referral with all North Kent Mind colleagues.
· Adheres to the principles of the Social Care Standards as defined by the GCSI
1. To participate in supervision and appraisal
2. To attend staff meetings and Support Services team meetings
3. To attend training/meetings and some annual events as required
4. To undertake any other duties which a senior manager or Board of Trustees may, from time to time, reasonably delegate, or assign.
DUTIES OF THE POST: COMMON
· To undertake regular support sessions in tenants flats or common areas and engage with them as part of their ongoing recovery-based support plan.
· To maintain, implement and review support plans and risk assessments with tenants.
· To support and advise tenants with a wide range of practical and emotional issues such as supporting them at appointments.
· Support tenants with their move on plans and accessing future accommodation.
· Work closely with the team to ensure day to day issues from tenants are dealt with appropriately in a timely manner.
· Identify and report repairs as they occur through existing procedures.
· Respond to general enquiries regarding housing support and provision including signposting to internal and external services.
· Support tenants for 3 months after they have moved onto alternate accommodation.
· To maintain and supply outcome data as required by the Head of Facilities and Housing.
· Manage a caseload of tenants and support team members when required with complex tenants.
· Cover staff members caseloads when needed due to annual leave, sickness etc.
DUTIES OF THE POST: SPECIFIC
· Maintain excellent communication with colleagues, tenants and their families and external agencies as required.
· Maintain accurate and up to date records, feedback and reports where required.
· Provide and collate data within deadlines
· Produce reports, presentations or promotional materials where requested
· Support the organisation of tenant's social events and activities
· Cover 1-2-1 support when staff on leave
· Attend weekly catch up meetings with support staff
· Respond swiftly to crisis, putting plans in place to try and prevent further escalation
· Record and monitor incidents and challenging behaviour
· Identify and refer tenants to other internal services
· Collaborate with other departments to ensure tenants receive support from a wrap-around service
· Report and discuss safeguarding issues with the designated safeguarding lead
We reserve the right to close the vacancy sooner once sufficient applications are received.
Job Types: Part-time, Permanent
Pay: £12.87 per hour
Expected hours: 21 per week
Benefits:
* Bereavement leave
* Health & wellbeing programme
* Sick pay
Work Location: In person